IT Service Management Solutions
At Dionysus Technology, we provide custom software development services and IT staffing solutions for businesses of every size, across all industries. We optimize development lifecycles by offering dedicated developers with specialized technology and industry expertise. We are a seamless back-end technology partner providing transparent communication and scalability, keeping projects on time and within budget. Contact us now to discuss your ITSM needs.
Dionysus Technology's ITSM Software Development Services
We program web-based service desk platforms for ITSM systems with secured Customer Service Request (CSR) management portals
User-defined dashboard customization capabilities for efficient tracking and management of enterprise ITSM processes or individual workflows
ITSM systems development including ticketing / task management solutions for self-service or managed ticketing, ticket email, and others
Service Management Knowledge System (SMKS) creation including internal and external knowledge base tracking software solutions for master data tracking
Knowledge based integrations with routing / escalation rules creation to automate priority services, plus notifications automation, task tracking and management software, analytics and report creation applications
We develop custom mobile, social, and collaborative technical support service access portals
Custom call center tracking software development allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management, automation, plus optimization
We program custom Service Level Agreement (SLA) management systems and tools to handle site specific SLAs, configure separate requests, ensure automatic assignments, assign priorities based on predetermined parameters, plus implement reporting tools to measure response time, SLA compliance / violations, and more
We program contract management software to plan resource allocation based on contract life-span, track budgeted service management agreements, and monitor the financial success of the contract
We program custom modules and upgrades for client management software to support on-site or off-site Customer Relationship Management (CRM) systems including integrations and automation processes for new or lost customer status changes
We develop Enterprise Service Integration (ESI) software for approvals, notifications, and messaging capabilities
Preventative maintenance application development to schedule, automate, and record tasks
We program Computerized Maintenance Management Systems (CMMS) to automate workflows for external requests, asset history records keeping, hardware inventory management, and more
We engineer application mapping software for mission-critical logging with integrated modules for Application Performance Management (APM) to alert IT of availability disruptions
Custom software for release management automation to streamline versioning and accelerate deployments
Enterprise Feedback Management (EFM) systems integrations onto existing helpdesk or online insight-gathering processes with dynamic questioning capabilities and automated responses to infrastructure incidents, change requests, call center inquiries, and other user interactions
IT security solutions with custom risk assessment automation application development and integrated information assurance systems
Enterprise IT lifecycle services with Asset Management Systems (AMS) software solutions including custom application development for auto discovery tools, metadata repository creation, Configuration Management Database (CMDB) setup to collect, store, plus hardware / software licensing renewal tracking systems
We program availability management modules to automate infrastructure operational checks and identify possible malfunctioning equipment, with additional active and passive monitoring features
Custom services procurement application development for eProcurement / eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, plus tendering planning / preparation tools
Problem management software development for risk mitigation of underlying issues, temporary workaround implementation, with integrations to incident, change, and asset management systems ensuring optimal availability of systems
We program planning and change request management approval rules for automated authorization and implement self-service capability processes
Custom software for ITSM continuity management planning including integrated disaster recovery software systems with server restore capabilities through automated backups, private branch exchange re-establishments, and more
We develop custom software to address BYOD infrastructure challenges and program Mobile Device Management (MDM) platforms, to secure data at the corporate level (including email transmissions), integrated seamlessly across multiple devices and operating systems, plus program optional features including lost device GPS tracking, geofencing monitors, remote device wiping capabilities, and more
Predictive maintenance software for infrastructure optimization with predictive analytics application integrations to ensure equipment uptime, enhance system quality and stability, and detect possible failure patterns
We integrate and use tools such as ManageEngine
